FAQ
Q1. Who are we?
A:We are based in Lianyungang, China, start from 2007,sell to Domestic Market(46.00%),North America(27.63%),Eastern Asia(5.00%),Western Europe(3.12%),Eastern Europe(4.21%),Oceania(4.00%),South America(3.78%),Central America(2.42%),Northern Europe(1.34%),Mid East(0.71%),Southeast Asia(0.65%),South Asia(0.09%),Africa(0.05%). There are total about 112 people in our office.
Q2. How can we guarantee quality?
A:Always a pre-production sample before mass production;
Always final Inspection before shipment;
Our product quality control is always the same
Q3.What can you buy from us?
A:Holiday Gifts,Stuffed Animals,custom plush toys,teddy bear,Pet Toys,Home Decoration,Baby Plush Toy, Plush Cute Bag
Q4. Why should you buy from us not from other suppliers?
A:18 Years OEM & ODM Experience! We get our own designing team with 6 members so we could custom toys with small MOQ, all our products pass ASTM/CPSIA/ISO9001/CE/EN71 testing.
Q5. What services can we provide?
A:Accepted Delivery Terms: DDP；
Accepted Payment Currency:USD,CNY;
Accepted Payment Type: Credit Card,PayPal, T/T
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian
About the sample fee
Q1. Why do you charge sample fee?
A:We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say "ok, it is perfect".
Q2.How much is the sample fee?
A:The account is up to your sample, usually it is 50-150 USD, but if there are many embroideries or printings, and it is complex,the sample fee will be higher.
Q3. Is the sample fee refunded when the order is placed?
A:If your order quantity is more than 5,00 pieces, the sample fee will be refunded to you.
Q4.What is the sample time?
A:It is 5-7 days according to the different samples. If you want the sample urgently, it can be done within 3 days.
Q5.How about the sample freight?
A:If you have an international express account, you can choose freight collect. If not, you can pay the freight together with the sample fee.
